So You Know.
We're a 1st-come-1st-serve smokehouse and we kindly ask that you order in line, before seating. Our staff will find seating for you. We do not allow squatting or stealing tables before ordering.
Please be courteous and allow others to sit after you've finished your meal.
Do I have to wait in line?
If you’re DINING IN, you must enter the line to order before being seated. From the register to the front door is typically about a 10-minute wait to order. The order will usually arrive at your table within 15 minutes.
I ordered take-out. Do I still need to wait in line?
If you’re ordering or picking up TAKE-OUT, head to the bar, and the bartender will gladly help you immediately.
Can I save a table while others wait?
We kindly ask that your entire party arrives before you enter the line. We do not allow guests to steal tables from those in front of the line by squatting. Our staff will find your seats after you place your order.
WE DO RESERVE THE RIGHT TO SEAT GUESTS IMMEDIATELY UPON ARRIVAL BECAUSE OF CONDITION ON A CASE-BY-CASE BASIS.
Will I have a server?
As a fast-casual restaurant, we do not have a full-service staff on hand. After ordering in line, you’ll be expected to fill & refill your own drinks and grab your own utensils. Dining-Room Attendants are present to run your food, and to assist you in any way, which may include bussing your table, or refilling your drinks as they find time to do so.
Can I make a reservation?
We do not allow reservations, but our staff will gladly help you & your party get settled in after you’ve ordered. Your best bet is to arrive as early as possible.
Can you accommodate large parties?
We can. We kindly ask that you enter the order line only after your entire group has arrived. We may be able to seat you together, but you may be spread out as seats become available. Your best bet is to arrive between 2 and 4.
Can I bring in a birthday cake or desserts?
Food or beverages of any kind that were not sold by us are not allowed inside the building. Exceptions may be made for allergen purposes at the manager’s discretion.
Why isn’t everything available all the time?
We try to judge what business will be like daily in order to serve the very best quality. No meats are carried to the following day to be reserved in the same format. In fact, smoking fresh daily isn’t enough for us, we smoke fresh per shift.
How fresh are your cooked meats?
Every meat is smoked at least twice a day so you’ll never end up with brisket at 7 pm that was pulled from the smokers at 7 am. Frankly, we’d rather you be upset that your favorite meat is SOLD OUT than serve you average, old meat.
Do I need to TIP?
Tips are accepted. If you choose to tip, you’ll have an opportunity to tip at the cash register or at the table.